Ordering & Return policy

We at BellaPierre Cosmetics want your online experience to be enjoyable, simple and successful; we have created a friendly ordering, shipping and payment process.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at: sales@bellapierre.co.uk. Most credit and debit card orders are shipped on the same business day. Mail or Fax orders are shipped once payment is received.

Ordering Methods

Online	Click on "Add to Bag" and then "Check out"
Phone	By calling Toll Free 0800-023 4190 Monday to Friday from 9:00am-5:00pm GMT Outside the UK call: 0044(0)208 9930077 Ext. 21

Payment Options

On-line orders can be paid by credit card and debit card. We accept the following credit cards: VISA and MasterCard. We also accept most bank VISA or MasterCard debit cards and PayPal. Orders sent via mail can be paid by credit card or debit card.

Order Status and Returns

Email us Monday to Friday from 9:00am-5:30pm GMT at sales@bellapierre.co.uk.

Return address

Professional Packagers & Processors Ltd
Grape Mill
New Coin Street
Royton
OL2 6JZ

Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return your item(s) in accordance with the policy below.

Returns

You have 14 days from the date you receive your order to request a return.
To be eligible for a refund, returned products must:

Be returned within 14 days of delivery.
Be unused, unopened, and in their original condition.
Be returned in their original packaging.

We reserve the right to refuse a refund if the returned items do not meet these conditions.

Return Shipping

Customers are responsible for the cost of returning the item(s). We do not provide prepaid return labels, and the original shipping charges paid at the time of purchase are non-refundable.
We recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged during return transit.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the status of your refund.
If your return is approved, your refund will be processed to your original method of payment within a reasonable timeframe, depending on your payment provider.
Please note:

The original shipping costs are not refundable.
Only the purchase price of the eligible returned product(s) will be refunded.

How to Request a Return

To initiate a return, please contact our Customer Service team with your order number and the reason for your return. We will provide you with the return instructions and the return address.
If you have any questions regarding our Return & Refund Policy, please don't hesitate to contact us.